Privacy Policy

Last updated: 1st January 2026

Data Controller Information

This privacy policy explains how trotueeu AS ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. As the data controller, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

Data Controller: trotueeu AS
Address: Dronningens gate 58, 5002 Bergen, Vestland, Norway
Registration Number: 254136798
VAT Number: NO254179836MVA
Email: privacy@trotueeu.live
Phone: +47 55 852 648

Data We Collect

The data we collect includes personal information that you voluntarily provide to us and information automatically collected when you use our website. We collect the following types of personal data:

Information You Provide Directly

• Contact Information: Name, email address, phone number, and company details when you contact us or request our services
• Communication Data: Content of messages you send to us through contact forms, emails, or other communication channels
• Service Information: Details about your e-commerce platform, business requirements, and optimization needs
• Account Information: If you create an account with us, we collect login credentials and profile information

Information Automatically Collected

• Technical Data: IP address, browser type and version, operating system, device information
• Usage Data: Pages visited, time spent on pages, click patterns, and website navigation behaviour
• Analytics Data: Website performance metrics, user interactions, and conversion tracking data

How We Use Your Information

We use the personal data we collect for legitimate business purposes and in accordance with the legal basis for processing under GDPR. How we use your information depends on how you interact with our services:

Service Provision

• Responding to your inquiries and providing customer support
• Delivering our search optimization services and solutions
• Processing service requests and managing client relationships
• Providing technical support and troubleshooting assistance

Business Operations

• Improving our website functionality and user experience
• Conducting business analysis and service development
• Managing our business operations and internal processes
• Ensuring the security and integrity of our systems

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights and the rights of our clients
• Preventing fraud and ensuring system security
• Maintaining business records as required by law

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interest: For business operations, website improvement, and providing relevant information about our services
• Contract: To fulfil our contractual obligations when providing services to you
• Consent: For marketing communications and certain tracking technologies where required
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services
• Legal Requirements: When required by law, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our clients or others
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Our data retention periods are based on:

• Client Data: Retained for the duration of our business relationship plus 7 years for legal and accounting purposes
• Contact Inquiries: Retained for 3 years from the date of last contact
• Website Analytics: Aggregated data retained for 26 months, individual data for 14 months
• Marketing Data: Retained until you withdraw consent or for 3 years of inactivity

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your personal data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or other appropriate safeguards

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Privacy Contact:
Email: privacy@trotueeu.live
Phone: +47 55 852 648
Address: trotueeu AS, Dronningens gate 58, 5002 Bergen, Vestland, Norway

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable law.

Supervisory Authority

Norwegian Data Protection Authority (Datatilsynet)
Website: www.datatilsynet.no
Phone: +47 22 39 69 00